Job Position: Partner Care Advisor (Non-voice)
Location: Saudi Arabia
Company Name: Tamara
– Answer inbound Emails and respond to live chats in an efficient manner
– Identify customer questions, concerns, and overall needs
– Provide accurate answers and solutions to customer queries
– Review customer accounts and transactions while resolving issues
– Give detailed explanations of services
– Understand and strive to meet support metrics while providing excellent customer service
– Follow communication “scripts” when handling different topics
– Previous customer service experience is a must (min 1-2 years)
– Native Arabic speaker
– Previous experience in handling customer escalations is a plus
– Fluency in English Language, B1 profile
– Ability to use computers and internet applications
– University degree holder
– Great verbal & written communication skills
– Ability to handle customers’ issues and solve problems in a short period of time
– Flexibility with rotational working hours/days
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