Job Position: Soft Services Lead
Location: Oman
Company Name: Omdaad
– Responsible for managing soft service operations such as housekeeping, waste management, landscaping, pest control, concierge/front office, and security.
– Leads a team of supervisors and frontline staff to ensure services are delivered to the highest standards.
– Supports business development efforts by participating in site visits, preparing soft service input for proposals, and contributing to cost estimation and operational planning.
– A 3-year Diploma / Graduate in Hotel Management, Facility Management, or Business Administration is a must.
– 8 years of experience in soft services or hospitality operations within OMAN FM, residential, commercial, or healthcare sectors.
– BICS Certification (British Institute of Cleaning Science) is mandatory.
– Train the Trainer (TTT) Certification is preferred and an added advantage.
– Familiarity with soft service KPIs, service audits, and vendor performance management.
– Awareness of ISO 14001, ISO 41001, and customer service quality standards is desirable.
– In Oman, a Gulf Light Vehicle Driving License is mandatory.
– Strong leadership and staff development skills, including hands-on training delivery.
– Experience with cleaning schedules, equipment handling, pest control, and security coordination.
– Communication skills in English (Oral and Written); other languages are an advantage.
– Proficient in preparing SOPs, cleaning audits, incident reports, and CAFM-based service requests.
– Must support business development by:
– Conducting soft service assessments during site visits.
– Providing inputs for proposal documentation.
– Assisting with resource planning and cost estimation for new projects
Apply Now: Send your resume to [email protected]
To apply for this job email your details to info@omdaad.com