Job Position: Customer Service Officer
Location: Mall of Arabia, UAE
Company Name: Marakez Careers
– Interact with customers as per the customer service standards
– Maintain the mall’s image by complying with appearance and attendance standards
– Maintain a thorough knowledge of Mall of Arabia services, facilities, stores/locations, and promotional activities to handle product and service inquiries and update the database sheet on a daily basis at all desks
– Proactively solicit feedback and suggestions while making regular surveys with customers to enhance our services
– Coordinate with the Customer Service Manager and internal departments with regard to the mall’s reporting process and response procedures and maintain a clear understanding of customer services role and areas of responsibility (such as store guide, lost and found, taxi, and extended assistance to handicapped or special needs customers)
– Create memorable customer interactions, assist customers, and provide excellent customer service by providing directions, information, answering questions, and performing other mall-specific duties as assigned in a pleasant manner reflecting warm hospitality
– Solve and report the customer complaints and problems on the spot, and adhere to a time frame for the escalated complaints to the supervisory or managerial level
– Assist with tenants’ memos, whether creation or distribution
– Assist the marketing team in their promotions and activities conducted in the mall
– Qualifications:
– Bachelor’s degree in management, business administration, or any related field
– 0-2 years of experience in the customer service field
– Excellent communication skills
– Flexible to work on rotational shifts
Apply Now: Send your resume to [email protected]
To apply for this job email your details to careers@marakez.net
