Job Position: Home Delivery & Online Aggregators Manager
Location: Dubai, UAE
Company Name: ManpowerGroup Middle East
– Own and deliver monthly revenue targets for all online delivery channels
– Develop planning calendar for activations: what, where, and when
– Prepare the budget for channels, track incremental targets of sales and profitability
– Develop initiatives to boost conversion, repeat orders, and customer ratings
– Monitor daily/weekly sales performance, order volumes, AOV, and key operational metrics
– Act as primary point of contact for aggregator account managers
– Negotiate visibility campaigns, promotions, and platform-led marketing opportunities
– Resolve escalations to protect brand reputation and customer experience
– Manage and optimize digital menu listings, pricing, photography, add-ons, combos, and LTOs
– Conduct A/B testing on menu layouts, product sequencing, and item availability
– Ensure accuracy of product information, category organization, and brand guidelines
– Plan and execute online-exclusive offers, festival campaigns, and targeted promotions
– Coordinate with marketing teams to maintain brand consistency across aggregator platforms
– Track performance of promotions and ROI; adjust strategies based on data
– Collaborate with store managers to ensure fast order preparation, accuracy, and packaging standards
– Monitor operational KPIs: prep time, dispatch rate, cancellations, customer complaints
– Ensure seamless integration between POS and aggregator systems; troubleshoot technical issues
– Monitor customer feedback and ratings; drive initiatives to improve NPS and star ratings
– Handle escalations from aggregator platforms and implement service recovery strategies
– Produce weekly and monthly performance reports for leadership
– Analyse trends, competitor activities, pricing changes, and market opportunities
– Recommend strategic initiatives for category growth and operational improvements
– Qualifications: Bachelor’s degree (Marketing, Business, Hospitality, or related field preferred)
– Minimum 3–5 years experience in QSR, FMCG, retail, e-commerce aggregator management (UAE experience preferred)
– Strong understanding of delivery platform algorithms, visibility levers, and digital consumer behaviour
– Analytical mindset with proficiency in Excel/Google Sheets; experience with POS or aggregator dashboards a plus
– Excellent relationship-building and negotiation skills
– Strong organizational and communication abilities
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