Overview
Help Desk Agent – Facilities Services Management
Company: Dubai Sports City
Location: Dubai, UAE
Job Type: Full-Time
Requirements
– Proven experience of at least 3 years in a help desk or customer service role, preferably within the facilities management or similar industry.
– Strong problem-solving and troubleshooting skills, with the ability to manage multiple service requests simultaneously.
– Excellent communication skills, both written and verbal.
– Proficiency with help desk software and tools, such as CAFM, ServiceNow, and Freshdesk.
– Familiarity with basic building systems and maintenance processes is a plus.
– Positive attitude, excellent interpersonal skills, and a customer-first mindset.
Key Responsibilities
– Serve as the primary point of contact for incoming help desk inquiries related to facilities management services.
– Manage service requests and troubleshoot issues.
– Ensure timely and efficient resolutions.
– Support the smooth operation of clients’ facilities by delivering customer service and technical support.
How to Apply
– Submit your resume and cover letter to: [email protected]
– Use “HD26 – Your Name” in the subject line.
