Job Position: Head of Network Operations
Location: Dubai, UAE
Company Name: Flint International
– Senior & experienced individual with extensive experience in running a Network Operations Center.
– Excellent communication skills to communicate with clients’ top management and problem-solving skills in a very complex and highly intense work environment.
– Escalation management and SLA Management
– Reporting and driving Service Business Review Sessions to provide information about Tickets trends, response times, and performance metrics, historical, trended performance, and operational data about service delivery
– Manages the recommendations for improving the service delivery
– Manages the Implementation of generally available improvements to tools and processes
– Responsible for principal leadership of the team in terms of work assignment, timely completion of work, and utilization of team members to accomplish customer expectations.
– Manages staff in all areas of administration, including time, budgeting, recruiting, and performance management, and handles all client escalated issues.
– Leadership skills, Verbal and written communication skills (Arabic and English), Escalation management skills, Organizational skills, Decision making Skills, Stress tolerance, Professionalism
– ITIL Expert Certified, ITIL Practitioner Certified – ILC Service Operations
– Bachelor’s degree or Master’s degree
– At least 8 years of experience running a 20+ member Operations
– Knowledge and experience with ITSM tools
– Knowledge of software, including Microsoft Word, Excel, and Outlook, Microsoft PowerPoint,t and Adobe Acrobat
Apply Now: Send your resume to [email protected]
To apply for this job email your details to Sakeena.bano@flintmail.com
