Job Position: Customer Care Specialist
Location: Riyadh, Saudi Arabia
Company Name: HALA
– Respond promptly and professionally to customer inquiries via phone, email, chat, and social media
– Provide accurate information and assistance regarding fintech products, services, and transactions
– Gather and analyze customer feedback to identify areas for improvement in products and services
– Participate in training and development programs to enhance customer service skills
– Contribute to the development and improvement of customer service policies and procedures
– Achieve high levels of customer satisfaction by providing timely and effective support
– Provide actionable feedback to improve products, services, and customer service processes
– Participate in initiatives to enhance the overall customer experience
– Bachelor’s Degree in business, finance, or equivalent field of studies
– Minimum of 2 years of experience in customer service or support roles, preferably within fintech or the financial services industry
– Experience in CRM systems and customer service software
– Fluent in English and Arabic
– Advanced computer skills (CRM systems, Microsoft Office Suite)
Apply Now: Send your resume here
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