Job Position: Captain
Location: Abu Dhabi, UAE
Company Name: Hala Arjaan By Rotana
– Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
– Acquire in-depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
– Practice good customer relations and attend to customer complaints and queries satisfactorily
– Ensure the Outlet is set up for service and supervise for a smooth operation
– Direct and supervise the service team to ensure that all duties are performed as per standards
– Ensure that all colleagues have received adequate training to perform their duties
– Ensure proper organization, planning, and control of supplies and maintain a concise record of all beverage stock in order to ensure that the required is available
– Ensure minimum wastage, breakage,e and spoilage
– Actively use upselling techniques by exceeding guest expectations to increase revenue
– Diploma/degree in the hospitality field with a maximum of two years experiences in a similar role
– Good knowledge of both written and spoken English
– Familiarity with Micros is desirable
– Previous experiences in minor leadership and supervisory roles are a definite plus
– Customer driven, proactive, outgoing, charismatic, and approachable
– Ability to work under pressure in a fast-paced environment
– Great team player, able to work with multicultural teams and guests
– Competencies: Understanding the Job, Taking Responsibility, Recognizing Differences, Customer Focus, Adaptability, Teamwork
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