Hiring | Consumer Protection Officer | Dubai | (2-3 Years Experience)
Job Position: Consumer Protection Officer
Company Name: Al Fuad Exchange
Location: Dubai
– 2 to 3 Years of experience, preferably in the exchange house sector
– Graduate in Finance or in a relevant field
– Command on Microsoft Office
– Excellent Communication / Interpersonal Skills
Responsibilities:
– Customer Complaints Management: Handle, resolve, and monitor customer complaints to ensure timely and satisfactory resolution
– Call Records Maintenance: Maintain accurate and up-to-date records of all calls received, including details of inquiries, issues, and resolutions
– Reporting & Surveys: Prepare monthly reports and conduct customer satisfaction surveys to identify trends and areas for improvement
– Policy & Process Improvement: Review and enhance customer service policies and processes to improve efficiency and customer satisfaction
– Interdepartmental Collaboration: Work closely with other departments to address customer issues and improve overall service delivery
– Team Supervision & Development: Supervise, mentor, and develop the customer service team to ensure peak performance and professional growth
– Daily Operations Oversight: Manage day-to-day customer support operations across multiple channels, including phone, email, and chat
– Training for New Hires: Conduct onboarding and training programs for new team members to ensure alignment with company standards
– Case Escalation Management: Oversee escalated cases to ensure swift and effective resolution, maintaining high service quality standards
– Training Material Development: Create and maintain comprehensive training materials for ongoing staff development
How to Apply:
To apply, send your CV to: [email protected]
Subject: Application for Consumer Protection Officer
To apply for this job email your details to cv@alfuadexchange.com
