Community Management – Freelancer – Arabic Speaker

Job Position: Community Management – Freelancer – Arabic Speaker
Location: Dubai, United Arab Emirates
Company Name: Cheil Middle East & Africa

– The Community Manager plays a key role in bridging the gap between a brand and its audience. This role focuses on building meaningful relationships, fostering engagement, and ensuring the online community remains active, informed, and loyal.
– Manage and publish content across social media platforms and digital communities on behalf of the brand.
– Keep followers and community members engaged through relevant content, discussions, polls, and activations.
– Monitor and analyze engagement metrics using analytics tools to gain actionable insights and inform content strategy.
– Serve as a liaison between the community, internal, and external teams, such as marketing, communications, and client servicing.
– Respond to community inquiries, feedback, and comments in a timely, brand-aligned, and empathetic manner.
– Effectively manage and resolve any community conflicts or sensitive interactions with professionalism.
– Collaborate closely with the account management and creative teams to ensure consistent brand voice and timely delivery of content.
– Create and maintain monthly community management reports, summarizing audience interactions, response performance, sentiment trends, and key engagement insights across all platforms.
– Excellent written and verbal communication skills in English and Arabic.
– Strong interpersonal skills with the ability to build relationships and navigate conflict diplomatically.
– Highly organized, with the ability to manage multiple platforms and coordinate activities efficiently.
– Analytical mindset with confidence in reading data, tracking metrics, and identifying engagement patterns.
– Creative, proactive, and comfortable engaging with audiences in real time.
– Proficient in Sprout Social, Emplifi, and other social media management tools.
– Minimum 2 years of experience in community management or social media engagement, preferably within an agency or digital environment.

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