Call Center Representative

Job Position – Call Center Representative
Location – Riyadh, Saudi Arabia
Company Name – Alinma

– Handle incoming and outgoing customer calls to support, resolve issues, and manage inquiries.
– Act as the front line of customer service to ensure a positive customer experience.
– Document every interaction in the CRM system to maintain accurate customer records.
– Deliver excellent service by active listening, empathy, and effective communication.
– Assist in improving processes by gathering and reporting customer feedback.
– Major: Business Administration or related field.
– Required Skills: Communication, Problem-solving, Multitasking, Active Listening, Time Management.
– Knowledge of CRM software, call center operations, customer relationship management, and quality standards.

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