Housekeeping Supervisor

Job Position: Housekeeping Supervisor
Location: Salalah, Oman
Company Name: Alila Hotels

– Be actively involved in building teamwork and enhancing the team’s commitment to their work and the hotel
– Understand the hotel’s vision and brand personality and ensure it is integrated into your daily work practices
– Actively and successfully train people to work according to the hotel’s standards
– Recognize outstanding individual performance in your team and deal with substandard performance fairly, immediately, and constructively
– Ensure all employees under your supervision are scheduled in accordance with business needs
– Communicate in a friendly, tactful, and professional manner with guests, suppliers, as well as colleagues
– Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service, or reputation
– Always present a clean and tidy appearance in accordance with the hotel’s grooming standards
– Be flexible and open to change in your job responsibilities, work area, and/or roster to meet business needs
– Be understanding, supportive, encouraging, and helpful to guests, as well as suppliers and your colleagues
– Care about your work environment and make sure it is tidy and well-maintained
– Be reliable and ensure you are at work on time
– Know your role in case of emergency, such as a bomb threat, flood, fire, etc
– Understand the Employee Handbook and comply with the standards it outlines
– Carry out all professionally reasonable instructions given by your supervisor
– Ensure Mini bar procedures are implemented and followed, and regularly conduct spot checks with the F&B assistant
– Assist the managers in planning the weekly roster and training, maintain the workplace communication board, and submit all guest/staff incident reports
– Check the general condition in the room and note down any faults and discrepancy found for prompt action, see that all the corridors and passageways are clean at the time of checking
– To have a complete knowledge of chemical products and their proper and economical use, all Housekeeping machines and equipment for operation and maintenance
– To prepare daily tasks for HK Attendants and assign them to their specific work areas, and instruct them to use the proper and correct equipment and chemical
– To inspect all public areas, arrival rooms, check outs, OOS/OOO rooms, occupied rooms, VIPs, and long stay guest rooms in designated areas daily, and ensure all amenities are placed based on VIP codes
– To coordinate with the Front Office of VIP rooms, unexpected departures, queue rooms, early arrivals and extended stays and room changes
– To assist in monthly inventory and daily checking of the linen store in the pantry, and make sure that the supplies are complete as per the standard established
– To prepare daily and evening HK report on the floor under his/her responsibility and inform the HK Clerk of up updated status release
– Receive Room Status from HK Attendant
– Assist in checking up guest supplies, according to requisition, and receiving supplies
– To distribute card key, mobile, and buggy, and make sure that they will be returned after the end of work in good condition
– To have daily room inspection and report any kind of damage to be repaired
– Responsible for turning down service and all the guest requests
– To check the follow-up of the engineering report for repairing the out-of-order room and make sure all is done by the daily room inspection
– Responsible for the cleanliness of all public areas and the back of the house
– Check the general condition in the public area, pantry, and stores, and take action
– Prepare daily HK Attendant assignment to their specific work area and instruct them to use the equipment & chemical correctly
– Check & inspect vacuum cleaners, buffing machines, buckets, and all equipment, ensuring that all equipment is complete and in working condition
– Assist in monthly inventory and daily checking of consumable items and chemicals in Public area stores and make sure that all supplies are in stock
– Prepare daily assignment job for the Rm/PA Attendant under his responsibility
– Minimum Secondary School with relevant experience
– Knowledge of housekeeping chemicals and their hazards, health, safety, and environmental procedures
– Good communication skills in English and Hindi

Apply Now: Send your resume here

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