Job Position: Sr. Customer Service Executive
Location: Dubai, UAE
Company Name: Al Fuad Exchange
– This role is specifically for Arab Nationals Only
– Immediate joiners will be preferred
– 3 to 4 Years of experience, preferably in the exchange house sector
– Graduate in Finance or in a relevant field
– Command on Microsoft Office
– Excellent Communication / Interpersonal Skills
– Customer Complaints Management – Handle, resolve, and monitor customer complaints to ensure timely and satisfactory resolution
– Call Records Maintenance – Maintain accurate and up-to-date records of all calls received, including details of inquiries, issues, and resolutions
– Reporting & Surveys – Prepare monthly reports and conduct customer satisfaction surveys to identify trends and areas for improvement
– Policy & Process Improvement – Review and enhance customer service policies and processes to improve efficiency and customer satisfaction
– Interdepartmental Collaboration – Work closely with other departments to address customer issues and improve overall service delivery
– Team Supervision & Development – Supervise, mentor, and develop the customer service team to ensure peak performance and professional growth
– Daily Operations Oversight – Manage day-to-day customer support operations across multiple channels, including phone, email, and chat
– Training for New Hires – Conduct onboarding and training programs for new team members to ensure alignment with company standards
– Case Escalation Management – Oversee escalated cases to ensure swift and effective resolution, maintaining high service quality standards
– Training Material Development – Create and maintain comprehensive training materials for ongoing staff development
Apply Now: Send your resume to [email protected]
To apply for this job email your details to cv@alfuadexchange.com
