Job Position: WPS Officer
Location: Dubai, UAE
Company Name: Al Fuad Exchange
– 2–3 Years of Experience in the Exchange House sector
– Finance Graduate or Diploma
– Excellent MS Office skills – especially Excel & Word
– Strong analytical skills
– Process customer onboarding according to procedures and accurately capture details in the core system
– File and retain documents for customers onboarded at Central Operations
– Timely process cardholder files, salary files, and other relevant tasks, ensuring accuracy according to customer instructions without errors, data mismatches, or duplication
– Maintain records relevant to WPS processing in accordance with internal and regulatory requirements
– Provide excellent customer service to both internal and external customers interacting with the department
– Ensure the company adheres to all Wage Protection System (WPS) regulations as mandated by the Central Bank of the UAE
– Assist in preparing reports necessary for monitoring daily tasks and activities of the department
– Escalate issues and areas of risk to the Department Head and management team members as necessary
– Validate the authentication of ancillary service requests (e.g., replacements, Statements of Account (SOA), dispute claims, PIN resets) received from branches, sales teams, and relationship officers regarding card services
– Accurately and promptly complete assigned processes related to WPS
– All other tasks as assigned by the Manager
Apply Now: Send your resume to [email protected]
To apply for this job email your details to cv@alfuadexchange.com
